Our customer service doesn't end with the sale but it starts
Posted by Burak Servi on 27th Sep 2022
We received an e-mail from a customer:
"Hi there:
Back in February 2015 I purchased an I. Baglan meerschaum pipe from the Meerschaum Market, and I am wondering if you still have photos of the pipe I purchased. If so, would you be able to email me the photos? The reason I ask is the pipe was stolen last week, and I would like to include the photos with the stolen property report that I filed with the Calgary Police. I have included information regarding the pipe purchase below for your convenience.
I. Baglan Meerschaum Pipe: Tulip on a Lady's Hand. Item No. 6xxx. The order number is #1xx. Purchase date was xxxxxx xx, 2015. I can be reached via this email address:xxxxxx. Thank you in advance for your assistance.
Sincerely,"
M. F. from Canada
We found the images of this pipe sold 7 years ago from our archive and emailed it's sale pictures to the customer in an hour.