Our customer service doesn't end with the sale but it starts

Our customer service doesn't end with the sale but it starts

Posted by Burak Servi on 27th Sep 2022

We received an e-mail from a customer: 

"Hi there:

Back in February 2015 I purchased an I. Baglan meerschaum pipe from the Meerschaum Market, and I am wondering if you still have photos of the pipe I purchased. If so, would you be able to email me the photos? The reason I ask is the pipe was stolen last week, and I would like to include the photos with the stolen property report that I filed with the Calgary Police. I have included information regarding the pipe purchase below for your convenience.

I. Baglan Meerschaum Pipe: Tulip on a Lady's Hand. Item No. 6xxx. The order number is #1xx. Purchase date was xxxxxx xx, 2015. I can be reached via this email address:xxxxxx. Thank you in advance for your assistance. 

Sincerely,"

M. F. from Canada

We found the images of this pipe sold 7 years ago from our archive and emailed it's sale pictures to the customer in an hour.